Cancellation Policy

Who we are

MERP – Medical Emergency Readiness and Prevention

Our website address is: https://www.merp.co.za.

We are based in Johannesburg, South Africa

Cancellations

Notification of cancellation of a booking must be received in writing by fax or email. The following sliding scale applies to cancellations received less than ten working days before the scheduled start of the course.

Notice Period Fee Forfeited
10-6 working days 30% unless put towards another course
5-3 working Days 50.00%
2 working days or less 100.00%

Delegates who fail to arrive on the day of the course, will be responsible for the full course fees. A delegate may send an alternative in their stead, as long as the alternative is a suitable training candidate who fulfills all of the course prerequisites.

MERP reserves the right to reschedule or cancel a course that fails to attract sufficient delegates. MERP furthermore reserves the right to change the venue of any course at its discretion. In either case, the delegate will be advised at least two working days in advance via email and/or telephonically.

Repeating Courses

Delegates may request to repeat a course at a reduced rate of 50% of the published course fee. Such delegates will be placed on a standby list and will be notified of course availability within five working days of commencement of the course. The reduced course rate will cover lunch and refreshments but will not cover any manuals or course materials. The delegate may bring his/her original manual along where this is relevant. In the event of the delegate needing a new manual, an additional fee will be charged. The responsibility lies with the delegate to confirm at least 3 working days before the start of the repeated course, that he/she has the relevant manual.

Assessment

All course fees do not include assessment. Where applicable, assessment may be separately purchased.

Certificate of Attendance

A Certificate of Attendance will be issue to all delegates who complete a course. Incomplete attendance will result in the forfeiture of the attendance certificate.

Training Times

Registration takes place from 8:30 a.m. on the first day of the course. Delegates must sign the Attendance Register in reception each morning on arrival. MERP takes no responsibility for ensuring the attendance of delegates. Training takes place between 9:00 a.m. and 16:00 p.m. daily, unless alternate arrangements have been agreed to. Delegates need to consider traffic congestion on main roads and routes to ensure that they arrive on time. Should delegates need help locating accommodation nearby, Leading Edge Business Solutions will be happy to assist with a list of reputable guest houses in the vicinity.

General Conduct

MERP trusts that delegates will conduct themselves in a respectful and orderly and safe manner at all times while on our premises, and reserves the right to exclude delegates who cause a disturbance or who fail to comply with rules relating to the building or to public safety. We also request that cellular phones be switched off during training to reduce disturbances. Our venue is a non-smoking venue. Delegates may smoke outside in the garden provided that they comply with the current smoking laws of the South Africa.